Washington, DC

The L’Enfant Plaza retail unit was a renovation of the USPS retail lobby space within the newly renovated L’Enfant Plaza Mall. The USPS responding to changing circumstances has embarked on a program of re-evaluating the approach to its retail services. GAA worked as a team with the USPS’s marketing division and a consultant to mark out the consumer path through a typical Post Office. This resulted in a successful experiment that integrates the flexibility of self-service with a full-service retail while offering the customers a seamless and pleasant experience. The L’Enfant retail facility was the result of that collaboration and GAA provided design and construction services for the 5,000 SF retail facility.